Sales Terms and Conditions

1. Prices
Are those ruling at date of dispatch and are subject to alteration as may be necessary. Unless
otherwise stated prices and delivery charges will be exclusive of VAT and delivery costs

2. Small Orders
Administration and Delivery costs combined with our keen product pricing policy, result in the need to levy a small order charge of £10 on all orders with a net goods value of £100 or less.

3. Payment
Payment is due at time of order unless a credit account is held. Payment is due in full, 30 days from date of invoice if you hold a credit account. Further orders will not be dispatched, whilst a balance remains outstanding.

4. Overdue Accounts
After 60 days a surcharge of 4% of the gross amount will be levied on a daily basis.

5. Retention of Title
a) Property, legal or beneficial, in any goods supplied by the seller, shall pass to the
buyer only when the seller has received full payment for all sums then owed by the buyer to the seller.
b) Goods in respect of which property has remained with the seller shall be kept identifiable as those of the seller, and the buyer shall at its own expense immediately
return such goods to the seller, or permit the seller to enter into the buyer’s premises
to collect such goods should the seller so request.
c) Risk shall pass to the buyer with possession of the goods.

6. Claims
Claims arising from loss of, or damage to, goods in transit must be notified to the company in writing, within 3 days of receipt of goods in the case of damage, and 7 days of date of invoice in the case of loss. Claims made outside the above time limits will not normally be entertained by the Company.

7. Returned Goods
When goods have been ordered in error or are not as expected, the Company may agree to
their return on the following conditions:-
a) The item must be in perfect condition and returned in original packaging carton.

b) A request must be made to the Company within 7 days of receipt of goods.
c) Any refunds given for returned goods will be subject to a handling charge of 15% of

the value. No refunds will be made in respect of carriage charges levied on the original order. Exchanges will be made without a handling charge

within the 7 day period.
d) No returned goods will be accepted unless a Returns Authorisation has been given.
The appropriate reference number must be quoted on accompanying documentation.
e) It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit.
f) We strongly recommend that proof of posting/despatch and appropriate insurance
g) Collections can be arranged via our carrier at a cost of £15 per parcel.
h) Any items being returned as being damaged in transit must be signed for with our courier company as damaged. George Botanicals will not be able to refund or
exchange goods that have been damaged in transit and not signed for as damaged.
For electrical equipment or salon equipment reported to be faulty, goods will be collected and inspected before any replacements or refunds can be issued.

8. Delivery
George Botanicals undertakes to effect delivery as expeditiously as possible which is usually within 5 working days of an order being accepted. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither George Botanicals, nor their nominated carrier will accept claims for consequential losses due to late delivery.
Force Majeure
The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure
to deliver by suppliers or carriers.

Parcels will normally be sent by courier. Charges will be as follows:
a) Orders with a net value of £100 or over will be sent CARRIAGE FREE (Excluding the Next Day Express Timed Service - UK Mainland only).
b) Orders under £100 will carry a charge of £5.00 carriage

9. Cancellations
Cancellation of an order prior to delivery will only be accepted on the following terms:
a) Standard equipment or products - 5% handling charge
b) Special non-standard items not included in (a) above cannot be accepted for
cancellation and payment must be made in full. CANCELLATION AFTER DESPATCH CANNOT BE ACCEPTED.

10. Alterations
Changes to orders must be confirmed in writing and agreed in writing by the Company.

11. Guarantee
The standard guarantee period for electrical items is one year. This guarantee shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect,
or any attempt at repair or adjustment other than by our Service Department.

12. General
Goods are sold on the understanding that they will only be used for their intended purpose. Goods are not supplied on a sale or return basis. No responsibility will be accepted by George Botanicals for damage or injury resulting from accidental misuse.
All George Botanicals offers are subject to stock availability, and we reserve the right to restrict or refuse any order or application for credit at any time. We also reserve the right to obtain credit information where necessary.
We take great care to ensure the accuracy of sizes, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

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